Masterclass: mobile communications solutions with WhatsApp & RCS
About this event
How can companies effectively connect with their customers?
In this session, we’ll explore the evolution of mobile communications and analyse how WhatsApp and RCS enable truly two-way conversations.
You’ll learn how to design secure, enriched conversational flows tailored to your business’s critical needs. During the session, we’ll break down solutions for:
Marketing and lead qualification:
How to move from promotion to conversation, strategies to drive engagement, and qualify leads directly within the chat.
Customer support and conversations:
Optimising customer service through hybrid models (bots + human agents) to resolve queries in a fast and personalised way.
Smart notifications:
Going beyond simple alerts. We’ll show how to implement enriched transactional notifications (delivery alerts, appointment reminders, payment notices, or service updates) that ensure higher open rates and build trust.
A must-attend masterclass to understand how to orchestrate the mobile channel end to end.
